Frequently Asked Questions

We primarily deliver within a 50-mile radius of our South Atlanta location. However, for larger orders or special projects, we can arrange delivery to more distant locations, including bordering states. Contact us for specific delivery options for your area.

Delivery times vary depending on the items ordered and current demand. For in-stock items, we typically deliver within 12 to 24 hours. We'll provide you with an estimated delivery date when you place your order.

We offer same-day delivery for in-stock items on a limited basis, subject to our delivery schedule and your location. Additional fees may apply. Please call us early in the day to check availability for same-day service.

While we don't have a strict minimum order for delivery, there may be a delivery fee for smaller orders. We can discuss options to help minimize delivery costs, such as combining orders or arranging for pickup.

We understand that project schedules can change. Please contact us as soon as possible if you need to adjust your delivery time or date. We'll do our best to accommodate your needs, subject to our delivery schedule.

Yes, our experienced drivers can place materials in a specific location on your job site, as long as it's safely accessible. Please inform us of any special placement requirements when placing your order.

Our takeoff service involves a detailed review of your project plans to generate a comprehensive list of the estimated required materials. We calculate quantities, identify potential issues, and can suggest cost-effective alternatives where appropriate.

The time required for a takeoff depends on the complexity of your project. Simple projects may be completed in a day or two, while more complex ones could take several weeks. We'll provide an estimated completion time when you request the service.

We offer basic takeoffs as a complimentary service for our customers. For more complex projects or detailed takeoffs, there may be a nominal fee. We'll discuss any potential costs with you before proceeding.

Yes, while a structural engineer should be utilized for final product selection, our vendor team can offer beam calculation assistance based on information from the customer for project estimation needs.

While a structural engineer should be utilized to determine final product selection, our vendor team we typically need details such as the span length, expected loads (both dead and live loads), desired beam material, and any architectural constraints. Our team can guide you through providing the necessary information.

Absolutely! We have an extensive network of suppliers and can source a wide range of specialty items. If we don't have what you need in stock, we'll work to find it for you.

Custom order timelines vary greatly depending on the item and supplier. Some items may be available within a week, while others could take several weeks or even months. We'll provide you with an estimated timeline when you place your custom order.

We strive to offer competitive pricing on all our products and services. If you find a lower price elsewhere, let us know and we'll do our best to match or beat it, ensuring you get the best value without compromising on quality or service.

Yes, we offer credit accounts for qualified customers. This can be particularly helpful for contractors or businesses making frequent purchases. Contact our accounting department to discuss setting up a credit account.

We accept returns on most unused, undamaged items within 30 days of purchase. Custom orders, cut materials, and certain specialty items may not be returnable. Please check with us regarding the return policy for specific items before making your purchase.

While we don't directly offer installation services, we have a network of trusted contractors we can recommend for various types of projects. Let us know what you need, and we can point you in the right direction.

Absolutely! Our knowledgeable staff can help you choose the right materials for your specific project. We consider factors like your budget, the project's requirements, local building codes, and long-term durability to help you make informed decisions.

We offer volume discounts on many of our products for larger orders. The discount amount varies depending on the products and quantities involved. Contact our sales team to discuss pricing for your specific large order.